A study conducted by AIIM in May has found that enterprise search still lags behind consumer-oriented search when it comes to helping people find the information they need inside the firewall. However, it was found that enterprise employees may have unreasonable expectations based on their experiences on the consumer web. As Carl Frappaolo, VP at AIIM points out, part of the problem is that information is spread out across the enterprise. “As the volume of information has increased, the pain of finding enterprise information has increased and now encompasses the need to search and access across the digital landfill of file servers, e-mail inboxes, digital desktops, and content management systems. Despite the advances made in search on the Web, enterprise search leaves most users frustrated.”
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